We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Very fast delivery. Compliant product. Nice material, very thick. I am very happy with my purchase.
Good quality. The same picture
Jacket oogoooon. Quality is super.
The sweater is warm, the quality is super, soft and pleasant there is no smell, delivery 3 weeks to Shelekhov, I recommend.
Everything perfect comes with a aroma sachet and a bracelet thank you very much for the detail to the store
its thick and quite amazing material. Bought this on 11.11 with free shipping. Tried to order again but the shipping now is super expensive. Overall still a 5 star!
The sweater came in a month and a half in Ryazan. The color is the same saturated, as shown in the store. Soft, odorless. The seller put sachet and gift. On my height 176 cm and 48 size sweater sat perfectly. The sweater is warm, already tried. Recommend.
Sweater chic, I read reviews afraid of outerwear will not fit, everything is perfectly dressed, warm, beautiful, mega Cool, length normal, sleeve not short, my height 169, wear up 46, 92-76-89, sits perfectly, on pictures like that yarn does not look very good, nothing like live excellent yarn, Mating beautiful, dense, not transparent, I definitely recommend to buy, thank you very much!!!!!
Good soft warm sweater. Height 175, usually wear s-m-I was well approached, but the length of the sleeves is close, on higher growth will be short.
This is a very beautiful sweater. I am looking forward to wearing it. Thank you store for the little gift included with my purchase.
Super satisfied with this sweater! It made it to Spain in about two weeks. It is comfy and warm. It has an oversize look. I am 167 cm and I normally use size XS-S. Recommended!
The sweater is dense, of good quality, it came quite quickly. I have a size of 42-44. I did not communicate with the store.
Excellent sweater, soft. At 46-48 perfectly sat down, quite a bit free. I am very satisfied, thank you to the store
I liked the sweater. The color is dark green. Oversize size. Elastic at the bottom of 37 cm, stretches to 56 cm. Length from shoulder to bottom 53 cm. I did not communicate with the store. I recommend to buy it.
Perfect, air very hot, very fast delivery and thank you for the gift!
Super quality and cut too
It’s absolutely gorgeous! The picture was taken with flashlight but the color is exactly like originally photos. And it’s soft and high-quality material
Photo does not transmit the quality and color of the sweater! He is very cool!! Even better than I expected! Soft, fluffy warm, a little oversize. The color is the coolest as I wanted. In general, the order is more than satisfied!
Warm, soft, chic sweater)) satisfied))
Incredibly warm, incredibly soft, incredibly beautiful
Very warm sweater
Very nice sweater.
I love it, it's just beautiful
Ordered on November 26, arrived in Canada on December 31. This turtleneck is nice, soft and warm. I washed it on regular cycle and low heat dryer setting yesterday and everything is ok. Thanks